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Privacy Policy

Privacy policy

This website only collects personal data with the knowledge and information of the users.

In this document we explain in detail who will process your data, what it will be used for and what rights you can exercise, among other things. If you would like more information, you can read this Privacy Policy, as well as the Legal Notice and the Cookies Policy.

1. DATA CONTROLLERS. WHO WILL PROCESS YOUR DATA?

 Identity  C.B. Serka Tenerife
 Address 2 Ten Bel Street, C.C. Ten Bel, Local 16, 38630, Arona, Santa Cruz de Tenerife
 Email  info@serkatenerife.com

 

2. WHAT PERSONAL DATA DO WE PROCESS AND WHERE DO THEY COME FROM?

As a result of your relationship with us, we may process different categories of personal data, always depending on the service or product contracted with us. This data may be collected by any of the means that C.B. Serka Tenerife offers, both online and in person. The categories of data processed may be the following:

  • Contact details.
  • Identification of natural persons: name and surname, ID card/identifying document, telephone, e-mail, address.
  • Academic and professional data: education and qualifications, professional experience.
  • Bank details.

3. WHAT ARE YOUR PERSONAL DATA USED FOR?

C.B. Serka Tenerife informs you that it may process your personal data for the purpose indicated below, to the extent that there is a legal basis for each processing as explained below.

The main purposes for which your personal data may be used are as follows:

 FINALITY More information on data processing
Compliance with legal obligations Compliance with accounting, legal, fiscal and administrative obligations.
Management Services The provision of the requested agency services (tax formalities, real estate formalities, mortgage procedures, insurance contracts, vehicle formalities, etc.).
Real Estate Services Maintenance, development, control and execution of the requested real estate services.
 Commercial communications (not expressly requested) In order to be able to offer the user products and services that may be of interest to him/her, offers will be sent about products and services related to those already contracted or which he/she has contracted in the past with C.B. Serka Tenerife. You may object to receiving these communications in each communication you receive.
 Commercial communications Sending of commercial communications about offers not related to the services and/or products contracted. You may object to receiving these communications in each communication you receive.
Queries, requests or suggestions Handling of the enquiry, request or suggestion made by the interested party
 Send your CV Include it in the personnel selection processes currently underway or for future processes in which the candidate may fit, and may not be used for other purpose

In addition, by providing your data by any of the means provided, you guarantee the accuracy of the data provided and undertake to communicate any changes that occur in them.

Remember that, when we ask you to fill in your personal data to give you access to some functionality or service, we will mark some fields as obligatory, as they are data that we need to be able to provide you with the service in question. Please note that if you choose not to provide us with this information, you may not be able to take advantage of those services or functionalities or submit your request to us.

4. LEGITIMATION. WHY DO WE USE YOUR PERSONAL DATA?

C.B. Serka Tenerife is entitled to use your personal data for various reasons, in particular the following:

 FINALITY  LEGITIMACY
Compliance with legal obligations Contractual performance, fulfilment of legal obligation
Management Services Your consent to the provision of services.
Real Estate Services Contractual execution.
Commercial communications (not expressly requested) Legitimate interest
Commercial communications Your consent
Queries, requests or suggestions If you send us a query, request or suggestion without being registered with C.B. Serka Tenerife, we will use the data provided to respond to the query based on your consent and our legitimate interest.

When a registered user makes an enquiry, request or suggestion, we use your data to respond based on the execution of the contract.

If you submit a request to exercise your rights as explained in point 7. RIGHTS THAT YOU MAY EXERCISE, we will use your data on the basis of a legal obligation.
Send your CV Your consent to the processing of your personal data by sending your CV voluntarily by electronic means or by signing the document for the processing of your personal data.

5. HOW LONG WILL WE KEEP YOUR DATA. HOW LONG WILL WE KEEP IT?

The personal data provided will be kept for the time necessary to fulfil the purpose for which it was collected. After this period has expired, we will keep your data properly stored and protected for the legally required statute of limitations. Once the statute of limitations has expired, we will delete the personal data.

6. TO WHOM DO WE DISCLOSE YOUR DATA?

In order to fulfil the purposes set out in this Privacy Policy, it is necessary for us to provide access to your personal data to entities that support us in the services we provide to you, namely:

  • Financial institutions
  • Technology service providers
  • Business advisory bodies
  • Social Security
  • Tax Agency

Apart from the aforementioned, C.B. Serka Tenerife will not transfer personal data to third parties, except by legal obligation. However, in the case of being transferred to a third party, the user will be informed beforehand, requesting express consent for such transfer. The entity responsible for the database, as well as those involved in any phase of the processing and/or the entities to whom the data has been communicated – in any case always with the corresponding authorisation granted by the user – are obliged to observe professional secrecy and to adopt the levels of protection and the necessary technical and organisational measures within their reach to guarantee the security of the personal data, avoiding, as far as possible, unauthorised access, illicit modifications, theft and/or loss of data, in order to ensure the corresponding level of security of the files, according to the nature and sensitivity of the data provided by the users of this website.

7. RIGHTS YOU CAN EXERCISE

You can exercise any of the rights explained below, simply by telling us the reason for your request and the right you wish to exercise. If we consider it necessary to identify you, we may ask you for a copy of a document proving your identity.

In general you will always be entitled to:

  • Request access to your personal data, to find out what data we hold about you.
  • Request rectification of your data: please note that by actively providing us with your personal data by any means, you warrant that it is true and accurate and you undertake to notify us of any changes or modifications to it.
  • Request that we delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have informed you above, or to the extent that we no longer have the legitimacy to do so.
  • Request that we restrict the processing of your data, which means that in certain cases you may ask us to temporarily suspend the processing of your data or to keep it longer than necessary when you may need it.
  • Request the portability of your personal data. This means that you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, so that it can be transmitted to another entity directly, where technically feasible.
  • Request the right to object to the processing of your data when the processing of your data is based on our legitimate interest.

You can request the exercise of your right by the following means:

  • Postal mail, sending your request or delivering it in person at: 2 Ten Bel Street, C.C. Ten Bel, Local 16, 38630, Arona, Santa Cruz de Tenerife.
  • By e-mail: info@serkatenerife.com

C.B. Serka Tenerife must reply to the request within one month of receipt of the request. This period may be extended for a further two months if necessary, taking into account the complexity and number of requests.

You have the right to withdraw your consent at any time by sending an e-mail to info@serkatenerife.com. The withdrawal of consent does not affect the lawfulness of the processing carried out prior to the withdrawal of consent.

If you consider that your right to the protection of your personal data has been violated, you may lodge a complaint with the Spanish Data Protection Agency, www.aepd.es.

8. WHAT HAPPENS IF YOU PROVIDE US WITH THIRD PARTY DATA OR IF A THIRD PARTY HAS PROVIDED US WITH YOUR DATA?

There are occasions when you may provide us with data of third parties, for example, contact persons. If you provide us with Personal Data of third parties you warrant that you have informed them about the purposes for which and the way in which we need to process their personal data.

If a third party has provided us with your data we will process it for the purposes set out in this Privacy Policy.

9. CHANGES TO THE PRIVACY POLICY

We may modify the information contained in this Privacy Policy when we deem it appropriate, for example in compliance with legislative or jurisprudential changes. In the event that we do so, we will notify you in various ways through changes to the website, or we will notify you at your email address when the change in question is significant to your privacy, so that you can review the changes, assess them and, where appropriate, object to or unsubscribe from any service or functionality.

10. ANY QUESTIONS ABOUT THIS POLICY OR YOUR RIGHTS?

If you have any questions or concerns about this privacy policy or how to manage any personal data you have provided to us, you can contact us at info@serkatenerife.com.

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